To shift to a business value-driven governance framework, governance teams need to change both their mindset and their skills. They must:
Engage closely with business units to understand operational challenges, strategic objectives, and critical business processes
Understand challenges from business side and ask probing questions to uncover detailed business requirements, relevant metrics, KPIs, and success criteria
Collaborate to translate requirements into a user story written in the language of business that aligns everyone with the strength of business value in the outcome
Build business champions who advocate for
and sustain governance initiatives across the organization
For many technical governance professionals,
this shift can be challenging. It demands soft skills, consultative engagement, and business acumen, which may not have been central to their previous roles. Asking the right questions, listening actively, and translating governance objectives into business impact is a skill set that must be cultivated.
We are finding our business value engagements to be important for experienced customers as well as new customers. Cross-functional teams (in tech, data, AI, product, and business transformation initiatives) face a mix of external pressures and internal dynamics that can affect how effectively governance teams are demonstrating business value.